Kaos Organic Soft Merino

We use Royal Mail’s Tracked service for all our standard UK & CI orders. 

When your order’s been dispatched, we'll send you a confirmation email with your tracking number. 

All international orders are sent airmail.

The shipping charge is based on the weight of your order. All international parcels are sent tracked. 

Orders to Europe usually arrive within five to ten working days however can take longer at the moment. 

Orders to the rest of the world typically take between ten and 15 working days however can take longer, customs can slow things down a little.  

Please note we are currently not shipping to the EU. We are working on a solution for GPSR.

We offer a 30-day return window from the date of purchase. If you want to return or exchange an item, please ensure it is in its original condition and packaging. To request a returns label, please email us at enquiries@tangled-yarn.co.uk and include the reason for your return or exchange.

All return and exchange requests will be reviewed before approval. A £3.95 charge applies to the returns label, which will be deducted from your final refund. For exchanges, this charge also covers the postage for your exchanged items.

For further information take a look at our Returns & Exchange Policy.