Thank you for your purchase. We hope you are happy with your purchase. However, if you are dissatisfied with your purchase, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
We offer a 30-day return window from the date of purchase. If you want to return or exchange an item, please ensure it is in its original condition and packaging. To request a returns label, please email us at enquiries@tangled-yarn.co.uk and include the reason for your return or exchange.
All return and exchange requests will be reviewed before approval. A £3.95 charge applies to the returns label, which will be deducted from your final refund. For exchanges, this charge also covers the postage for your exchanged items.
For further information take a look at our Returns & Exchange Policy.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your statement, depending on your bank. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
For defective or damaged products, please get in touch with us at enquiries@tangled-yarn.co.uk
If you prefer an exchange, let us know in your email the items you are returning and what you would like instead. We will then send you a returns label. Once your return has been received, we will process your new order. We will email you with a secure payment link for any additional charges. Please note that any offers or discounts received on your original order can not be transferred to your new order.
If you have any questions concerning our return policy, please get in touch with us at:
01625 251016
enquiries@tangled-yarn.co.uk
